Jérôme TOPCZENSKI

En résumé

Entreprises

• NeoXam - Product Line Manager

  Paris 2014 - maintenant Manage the entire product line life cycle from strategic planning to tactical activities. Lead and plan the work of the different teams for successful rollout of related features. Sustain agility for a better teamwork and product quality.
  
  Head of the Compliance solution team (30+ team members, including 10 in India)
  • Managed a solution set across teams from needs analysis till rollout within the product strategy
  • Implemented a company-wide go-to-market plan, working with all departments to execute
  • Ensured agility process respect during the development life cycle
  • Acted as primary liaison with program management and customers

• SunGard / Asset Arena - Customer Services Manager

  2012 - 2014 Head of the helpdesk teams (13 team members)
  • A multi site team based in France, Tunisia, Germany, South Africa & U.S.
  • Team management (strategy & team reorganization, day-to-day management…)
  • Operational follow up (complex support issues management, escalation point, KPI reporting…)
  • Development of an effective framework for managing and improving customer support (process definition, tool set up for priorities management…)

• SunGard - Asset Arena - QA & Program Office Manager

  2008 - 2012 Head of the “Quality Assurance & Process” teams (18 team members, including 15 in India)
  • Managed international teams (strategy & team reorganization, day-to-day management…)
  Developed outsourcing (recruitment, process improvement...)
  • Supervised the Quality Assurance department
  Ensured functional & technical (stability/performance) release certification
  Built an automation solution (400+ QTP/Marathon workflows, keyword & data driven concepts)
  • Oversaw the Process department
  Coached and mentored one PMO in charge of internal project coordination
  Directed “Operational Excellence” (matrix organization set up & agility implementation)
  • Guided documentation in-depth team & process reorganization to deliver quality manuals

• Sungard - Asset Arena - Program Office Manager

  2007 - 2008 February 2007 – April 2008 (1 year 3 months)
  
  Projects > 1500 men days
  In charge of the release management (milestones, planning, preparation, scope definition, team coordination)
  
  Process
  Process implementation for the release delivery & coordination between the teams from different countries (France / India / US).
  
  Methodology
  Cascading life cycle & Agile methodology (SCRUM)

• Micropole -Univers - Project Manager

  2001 - 2007 Projects up to 600 men days
  In charge of coordination, planning, preparation, customer relationship, respect of projects milestones.
  Team up to 6 persons
  
  Cascading life cycle projects
  
  In charge also of pre-sales activities and commercial offer responses

• CMG - IT engineer

  Léognan 1999 - 2001 Time and material job for CORTAL - March to August 2001
  In charge of the helpdesk for the Front to Back softwares
  Business requirements for the new projects (B2C services)
  
  
  Time and material job for NATEXIS BANQUES POPULAIRES - March 1999 to March 2001
  Project management
  Java project implementation

• Engineering company - ETP engineer

  1998 - 1998 ETP engineer - January to December 1999
  Contractor during 6 months for "Méthodes et construction", engineering building firm
  Contractor during 6 months for Bouygues (Norpac), building firm.

Formations

• Ecole Spéciale Des Travaux Publics, Du Bâtiment Et De L'Industrie ESTP

  Paris 1993 - 1996