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Wadi NASSIR

Roissy-en-France

En résumé

Je suis un Technicien Informaticien, jeune, motivé et ambitieux, je suis à la recherche du développement professionnel

Mes compétences :
Network configuration
Microsoft Office
Microsoft Access
Visual Basic
Service Desk Skills
Microsoft Windows XP
Microsoft Windows Vista
Microsoft Windows NT
Microsoft Windows 9x
Microsoft Windows 2000 Professional
Microsoft Outlook
ME10
LAN/WAN
Citrix Mainframe
Active Directory

Entreprises

  • Computacenter - Customer services Agent & IT Helpdesk

    Roissy-en-France 2011 - maintenant Deal with IT issues, desktop, network, famous applications like IBM/ SAP/ Citrix.
    My role is to resolve end users issues to avoid production's delay and to help them concerv their SLA's.

  • MST - Networking Agent

    2011 - 2011 Networking Agent
    Network configuration and security for D-link (modem, routers, switch, IP
    Camera, NAS...).

  • Computacenter - IT Analyst

    Roissy-en-France 2011 - maintenant I'm an IT Support Agent; my role is to provide IT solutions to end users of our clients.
    - Desktop: Ms Office/ SAP/ Connection issues/
    - Hardware: make tests and requests to identify the device (pc/ Monitor/ Laptop/ Server) failures
    - Access rights requests: create new requests and updates

  • Oxfam - Administrative Analyst

    2010 - 2011 Administrative Agent (Intermonoxfam). ONG
    Work and Administrative Tasks

  • Phone Teleservice - Customer services Agent

    2007 - 2010 Customer services Agent (Phone Télé-service, Keyyo). Casablanca
    Customers requests management

  • BJ Consult - Market Studies Agent

    Casablanca 2005 - 2007 Developping the office database and updates

Formations

  • Institute Cervantes (Casablanca)

    Casablanca 2007 - 2010 B2 spanish

  • Institute Of Applied Technology (Casablanca)

    Casablanca 2003 - 2005 Technicien

    Très bien

  • Institut Technologie Applique (Casablanca Maroc)

    Casablanca Maroc 2003 - 2005
Annuaire des membres :