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Vanessa FORNARA

neuilly sur seine

En résumé

Le service d'Information Médicale Lilly France c'est une équipe de pharmaciens et de scientifiques qui répondront à vos questions concernant l'ensemble des médicaments Lilly et leur environnement.

Mes compétences :
Management
Tourisme
Propriété intellectuelle
Enseignement
Gestion de la relation client

Entreprises

  • Eli Lilly - Senior Medical Information Analyst

    neuilly sur seine 2019 - maintenant Lilly Medical information is committed to offering robust clinical and scientific information to inform health care decision-making.
    The role of a Medical Information Agent is to provide excellent and efficient Tier 1 Medical Information support to Healthcare professionals, patients and other customers & to complete the relevant documentation for these queries. The customer queries are received either by telephone, email or web chat. The majority of queries for most markets are via telephone, thus primary responsibilities encompass phone coverage
    * Manage customer queries
    * Log all queries received via email and assign accordingly between the Medical Information Agents and Analysts
    * Accurate recording of all customer queries in the medical information database
    * Identification of customer queries containing either Adverse Events/Product Quality Complaints and handle those in accordance with appropriate operating procedures.
    * Maintain and enhance Lilly product and organizational knowledge.
    * Support global/regional Medical Information projects with a key focus on excellence & knowledge, efficiency & customer experience
    * Support the overall Medical Information team
    * Ensure optimal Customer satisfaction

  • Trademarknow - Trademark Analyst

    Helsinki 2018 - 2019 The most advanced trademark technology in the world for brand-intensive industries, marketing professionals and trademark attorneys.

    TrademarkNow™ NameCheck™ delivers you the search results you actually need. No confusing or uncertain results from obsolete knockout or wildcard searches anymore.

    TrademarkNow™ has built the world's most advanced web-based trademark search and analysis engine that can tell you in seconds how safe or not a trademark or product name candidate is to proceed with. The engine is built on top of an algorithm that simulates a likelihood of confusion analysis - the technological foundation rests on twelve years of published research, so we're not just selling trademark database data, but a robust analysis of your trademark candidates based on that data, which provides you an actionable, results analyzed and ranked report to work with within seconds.

    You'll find the system ranks the order of threats to your trademark and considers the visual similarity, the semantic distance between products, phonetic similarity and the system is constantly adjusting itself against past oppositions, (75,000 cases currently) The data is updated daily. It also checks against 140 different languages, domain availability and app store data.

    Essentially the "so what" lies in that we help bring significant increases in internal working efficiency to the trademark clearing process and help mitigate risks from early-stage candidates for our clients.

    We rank and analyze your trademark ideas against existing trademarks. With us, you will save time, money and your nerves.

    Contact us for a free trial. (www.trademarknow.com)

  • Ministère De L'education Nationale - Professeur d'anglais

    Paris 2010 - 2018 Actuellement en Mise en Disponibilité jusqu'en septembre 2021

  • Armée De Terre - Analyste Renseignement

    2007 - 2018 Officier de réserve - Analyste Renseignement
    Officier de liaison et Protocole
    Linguiste Anglais

Formations

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