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Nancy RIZK

BEIRUT

En résumé

I am Nancy Rizk, a student at Lebanese University - Faculty of Information and documentation II - continuing my masters degree in Public Relations and communication.

I work in a brokerage insurance company as Head of Customer Services Department since 3 years and I am looking now to change my career and work in my field as Public Relation specialist.

Mes compétences :
staff recruitment
develop a customer service policy
budgets
appraisals
administrative support
Train administration
Restaurants
Public Relations
Microsoft Word
Microsoft PowerPoint
Microsoft Outlook
Microsoft Office
Microsoft Excel
Manage the location
Manage operations
Manage insurance data
Manage companies' sponsorships
Macromedia Dreamweaver
Insurance Policies
Insurance Claims > Claims Management
Coordinate venue management
Adobe Photoshop
Adobe Indesign

Entreprises

  • Interbrok S.A.R.L. - Office Manager

    2013 - maintenant

  • Le Pasha Restaurant Amchit - PR Manager

    2012 - 2012 * Manage companies' sponsorships.
    * Organize weekly events in the restaurants.
    * Close deals with travel agencies. ;
    * Manage communications and marketing budgets.

  • Interbrok S.A.R.L. - Office Manager

    2012 - maintenant * Manage operations and productivity. ;
    * Create and modify procedures and documents related to policies. ;
    * Assist in claims management.
    * Direct information for claimants.
    * Review insurance policies.
    * Manage insurance data for reports. ;
    * Train administration and sales stuff on the system. ;
    * Follow up with brokers and companies to ensure the issuance of the policies on time. ;
    * Follow up with clients regarding renewal payments. ;
    * Maintaining a good relation with the existing brokers and upgrading their contracts. ;
    * Solving clients' problems ;
    * Handling clients' claims.
    * Creating new chain of business with banks

  • Interbrok S.A.R.L. - Head of Customer Services Department

    2009 - 2012 * Helping to develop a customer service policy for the entire organization. ;
    * Managing a team of customer services staff. ;
    * Handling face-to-face enquiries from customers (claims, surrenders, renewals, etc.)
    * Providing help and advices to customers holding life insurance and investment plans.
    * Communicating courteously with customers by telephone, email, letter and face to face.
    * Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants.
    * Meeting with other managers to discuss possible improvements to customer service.
    * Being involved in staff recruitment and appraisals. ;
    * Training staff to deliver a high standard of customer service.
    * Leading or supervising a team of customer service staff.

  • Abi Rached Engineering Sin El Fil - Assistant General Manager

    2009 - 2009 * Provide secretarial and administrative support to the General Manager.
    * Type drafts and memos, correspondence, and other documents and reports often of a highly sensitive and confidential nature.
    * Schedule and prepare agenda and meeting materials and types minutes for various meetings.
    * Review, determine the priority and route incoming correspondence, reports, requests and instructions; handles or refers matters as directed.
    * Upload the engineers' plans online.

  • Interbrok S.A.R.L. - Head of Customers Services Department

    2009 - 2013

  • MGN Productions - Location Manager - Assistant Producer & PR Manager

    2008 - 2009

  • MGN Productions Sin El Fil - Location Manager & Executive assistant producer

    2008 - 2009 Mouabbad Drama Program for Marwan Najjar shown on Future TV and Al Jadeed:

    * Assess and interpret script or story board to get an understanding of the location required.
    * Meet the director and designer to discuss project and working to their creative vision.
    * Collate ideas and undertake research using resources such as the internet, specialist location libraries, local and regional film commissions and agencies.
    * Visit and photograph locations appropriate to budget in order to assess suitability.
    * Make preliminary inquiries regarding access, parking and location use.
    * Liaise with the director to discuss and show ideas and photographs.
    * Arrange schedules for the day to ensure the continuity. ;
    * Manage the location on the day and resolve practical or people-related problems as they arise.
    * Supervise location support staff throughout the process.
    * Deal with members of the public who may intrude upon a shooting location.
    * Ensure the final clearing up ('the wrap') runs smoothly and thanking site owners.

  • Sohar Marketing - Assistant General Manager

    2007 - 2007 * Meet clients, create new ideas for their corporate identities and organize events.
    * Provide secretarial and administrative support to the General Manager.
    * Type drafts and memos, correspondence, and other documents and reports often of a highly sensitive and confidential nature.
    * Schedule and prepare agenda and meeting materials and types minutes for various meetings.
    * Review, determine the priority and route incoming correspondence, reports, requests and instructions; handles or refers matters as directed.

  • Miss Teen Lebanon Event Ajaltoun - Event Organizer

    2006 - 2006 * Liaise with the jury to ascertain their precise event requirements.
    * Produce detailed proposals for events (e.g. timelines, venues, suppliers, legal obligations, staffing and budgets).
    * Secure and book the suitable venue. ;
    * Coordinate venue management, girls' practices, choreography, etc. ;
    * Coordinate staffing requirements. ;
    * Liaise with marketing and PR colleagues to promote the event.

Formations

  • Lebanese University (Beirut)

    Beirut 2012 - maintenant Master Degree

    Public Relations & Communication - Very Good

  • Lebanese University (Keep Your Thinking Right And Your Busine)

    Keep Your Thinking Right And Your Busine 2010 - 2012 BA Degree

    Public Relations & Publicity - Good

  • Lebanese University (Beirut)

    Beirut 2010 - 2013 Master

    Thesis Subject:
    ``Service Quality: A key to customer satisfaction'' Case study: F&B Sector in Lebanon

  • Oman'S Online University (Sohar)

    Sohar 2006 - 2007

  • Lebanese University (Beirut)

    Beirut 2006 - 2010 Bachelor of Arts

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