-
Volvo
- Application Operation Management Practice Lead
Saint Priest
2014 - maintenant
Define, deploy and maintain process, methods and tools for Application Operation & Delivery communities (Service Runtime Managers, Application Operation Professionals, Delivery Coordinators).
Lead the SRM key users forum.
Participate to BMC Remedy implementation according to ITIL recommendations. We have developped application modeling to secure change and incident impact analysis.
-
Volvo
- Service Runtime Manager Practice Manager
Saint Priest
2013 - 2014
Define, deploy and maintain process, methods and tools for the global SRM community.
Lead the SRM key users forum.
Participate to BMC Remedy implementation according to ITIL recommendations
-
Volvo
- Service Runtime Manager for HR applications
Saint Priest
2011 - 2012
Accountable for operations deliveries.
Coordinate technicians from different technical teams to ensure infrastructure and application operations deliveries meet agreement expectations (regarding incidents, problems, changes...).
Secure good collaboration between infrastructure and application teams.
Drive continuous improvement of infrastructure and application operations deliveries.
