Menu

Anis GAFSI

ARIANA

En résumé

Mes compétences :
problem solving
develop their autonomy
Product Training
Microsoft Windows
initial training
eCommerce
develop their independence
Software Skills
Microsoft Word
Microsoft Windows XP
Microsoft Windows Vista
Microsoft Windows 9x
Microsoft Windows 2000 Professional
Microsoft PowerPoint
Microsoft Excel
HP Hardware
Android

Entreprises

  • Dream Computer - Sales manager

    2014 - maintenant Find new markets and new customers for the company.
    Our services cover the repair, maintenance of your computer.

  • Convergys - Team Leader

    Neuilly-sur-Seine 2010 - 2014 * Deliver Training to new recruits (Product Training, Diagnosis and Process). ;
    * Confirm the diagnosis performed by technicians ;
    * Ensure compliance with Client Process
    * Dispatch calls and monitoring. ;
    * Provide guidance to Support Professional in problem solving. ;
    * Identify Low performers', plan and deliver training and refresh session. ;
    * Supervision and monitoring of 10-15 technicians. ;
    * Monitoring of individual performance indicators (technical, productive and quality) ;
    * Assist in technical skill to assemble and develop their autonomy. ;
    * Ensuring the technical refresh & Process personalized and collective.

  • Convergys - Technician Support

    Neuilly-sur-Seine 2009 - 2010 * Inbound calls handling. ;
    * Was identified and selected as a good profile to handle difficult skillets (example "Recall Cell", Dealer cell").

  • MAC Agency - Project Manager

    2008 - 2009 ``MAC'' Marketing Advice&communication Agency
    * Preparing the entertainment's groups.
    * Ensure training sessions ;
    * Supervise animations in malls

Formations

  • Business School (L'Ariana)

    L'Ariana 2006 - 2009 Obtaining of the License in Electronic Commerce, from

  • LKH Ariana (L'Ariana)

    L'Ariana 2004 - 2005 Bachelor of Economics

Réseau

Pas de contact professionnel

Annuaire des membres :