Sidali Ladih

Sidali Ladih

Hotellerie Management

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En poste chez Marriott International

Précédents : RedMed Global Solutions, Accor, Marriott International, Ibis Hotel Algiers Airport, Hilton Worldwide

 

Précédents : Académie Accor, National Foreign Language Institute

 

    En résumé

    Over 9 years of vast experience in Hotel operations and Client servicing in multinational organizations of high repute in Hospitality industry. Working with in the hospitality & customer service industry . A Hotel extensive experience in accommodations operations. Worked in various sub departments of Front Office Operations. Up selling, cross selling, training, hiring, budgeting, action plans are some of the experiences gathered by me.

Parcours

Front Office Manager

Chez Marriott International

De janvier 2015 à aujourd'hui
Managing and training the Front Office team, concierge, night auditor and team of receptionists Ensuring the front desk provides a professional and friendly service for customers Dealing with customers, handling complaints Troubleshooting emergencies Involve controlling the availability of ...
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Base Manager Assistant

Chez RedMed Global Solutions

De juillet 2014 à janvier 2015
Assistant Base Manager of a Luxury residences in a leafy environment, 24/7 security, intelligent office space equipped with the latest communication technologies, but it goes a step further in energy companies business during their operations in Algeria by providing a full range of ...
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Night Manager

Chez Accor

De janvier 2012 à juin 2014
Monitoring Property Operations. -Represent the General manager and senior management in their absence and taking full responsibility of the hotel -Oversee the entire operation and departments to ensure standards are maintained. -Manage, record and promptly resolve issues and challenges ...
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Guest Relations Manager Opening

Chez Marriott International

De septembre 2012 à décembre 2012
The modern Renaissance Tlemcen Hotel offers 204 upscale rooms/suites - Prepare VIP amenity and check room facility before guest arrival ; - Effectively handle guest complaints - Service of Executive Floor Lounge ; - Introduce Tlemcen famous tourist and historical destination ; - Monitor ...
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Front Office Supervisor Preopening

Chez Marriott International

De mars 2011 à mars 2012
* Train the Front Office team (GSA,AYS,Conciergerie...). * Checking the guests in/out and handling all the payment transactions. * Assisting the guests and handling their requests and complaints. * Allocating rooms for early arrivals, VIP and coordinating with the other ...
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Académie Accor, Issonne

Foundations of Leadership, Académie Accor

janvier 2012
 

Night Auditor & Receptionist

Chez Ibis Hotel Algiers Airport

août 2009
* Treat the expected departures. * Cancel unsecured reservation/No Shows. * Managing basic accounting procedures. * End of day procedures, invoicing, payments and cash operations * Closing pickups & editing reports. * Offering the 24hr Room ...
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GSA

Chez Hilton Worldwide

De mai 2007 à août 2009
Responsibilities: * Dispatch incoming and outgoing internal & external calls. * Providing customers with secretarial services and meeting their daily needs. * Record customer requests and service coordination, technical housekeeping, reception, concierge etc ... ...
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Compétences

 
  • Audit
  • Budget analysis
  • Communication
  • Gestion de la relation client
  • Gestion des compétences
  • Gestion des stocks
  • Gestion hôtelière
  • Invoicing
  • Voir toutes les compétences (22)

Langues parlées

 
  • français
  • arabe
  • anglais

Centres d'intérêt

 
  • Music
  • cinema
  • technology
  • theatre
  • voyage