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Aymen OUADIA

ALGER

En résumé

A highly-motivated professional with Business administration background and long experience in project management in a multinational telecom company (Ooredoo) seeks a position with a reputable local or multinational organization; skills and knowledge gained from academic as well as previous work experience can be used. A career oriented with excellent interpersonal, communication skills, and high attention to detail.
I can offer you seven years of experience in developing and executing cost effective, developing project in time, cost and usurping high quality of service, all of which should make me an ideal resource for your company
I consider that my diverse knowledge and can do attitude will be of an advantage to take in charge Management position related to project development.


Mes compétences :
Business plan
Analyse financière
Cahier des charge et spécifications focntionn
Maîtrise des outils informatiques
Customer relationship management
Business development
Maîtrise statistique des procédés
Customer support
Customer experience
Customer care
Project management
Chef de projet
Project Manager
Chef de produit
Account Manager
sales manager
Consultant
Product manager

Entreprises

  • Ooredoo Algeria - Senior specialist sales technical support

    2014 - maintenant Wataniya Telecom Algeria under the brand name of Ooredoo is the second largest telecom operator in Algeria with over 10 million subscribers, offering triple play services (Voice, Video and data) in Algeria.

    MISSION:
     Maintain standards of HSE and comply with the Company’s Health, Safety and Environment Management System requirements.
     Develop effective means of communication that allow us to save time between the different teams: The Supports & operational teams
     Focus on Business Development with stakeholder from different department
     Continuously provide updates of implemented solutions, and respond quickly to change requests to ensure customer satisfaction
     Think and react according to company policy in matters of standards, customer experience, privacy and security policy, and business environment

  • Ooredoo Algeria - Projects development responsible

    2010 - 2014 MISSION:
     Preparing full documentation related to the project (Functional and technical requirement, Business case, project plan and business plan etc...)
     Find providers and prioritize following different criteria
     Effectively manage resources used: human, material and financial
     Develop and maintain a network of key contacts in the industry (other companies, suppliers, agencies, etc.)
     Analyze responses of functional and technical requirements from different suppliers
     Select stakeholders from different departments and manage them to realize projects.
     Responsible for managing either a single, large, or several medium/small projects as appointed by the roadmap project of strategic department
    KEY ACHIEVEMENT :
     ATM for the distribution of voucher and scratch cards in more than 100 shops
     Queuing management system.
     Development of an Intranet site for the sales force in SharePoint
     Development of Handheld Solution for the SFA using Motorola devices (MC65)
     POS solution for the indirect sales channel
     Web Solution for shift planning for more than 700 sales agents.
     PRM (Partner relationship management) for the indirect sales channel

  • Ooredoo Algeria - Customer care representative

    2007 - 2010 Take in charge all customers calls incoming in the call center from diffrent segmentation : Residential, Corporate and Partner

Formations

Pas de formation renseignée

Réseau

Annuaire des membres :